Shipping & Delivery
At Terry Rich Australia, we are committed to getting your order to you quickly!
Once your order has been shipped you will receive advice via email as to the shipping company and you will be provided with a tracking number. This means you are fully informed and aware of the progress of your order.
Postage within Australia: Flat Rate $9.90. Spend over $100 AUD to qualify for FREE postage!
Most orders arrive within 1 to 5 working days of dispatch. Depending on where you are in Australia it may take a little longer but we will make every effort to get your order to you as soon as possible. Orders may be delayed if there is not someone to sign for the delivery.
International Regular Courier Flat Rate: $19.90 AUD. Spend over $250 AUD to qualify for FREE postage!
This fully trackable, Express Courier Service is great value at only $19.90. Please note that we cannot offer delivery to Post Office boxes internationally.
Important information regarding Customs, Taxes and Duties for international orders.
Some international orders may incur taxes and duties payable on delivery as determined by the customs agency within the destination country. Many countries have a low value threshold for imports meaning that orders valued below a certain value do not attract any taxes or duties. In Australia for example the low value threshold is $1000 which means that any goods coming into Australia with values less than $1000 are free for any customs taxes or duties. This threshold is similar in many countries, but if you are unsure about the rules in your destination country we encourage you to check with the local customs agency for that destination. Most answers can be found with a quick Google search! It is also our experience that the practice of enforcing customs rules and regulation also varies significantly by destination and even within destinations, so local knowledge and experience may also be a helpful guide.
If charges are deemed payable when they pass through customs they must be paid by the receiver before they are released for delivery.
When ordering Terryrich.com.au, the recipient is the importer of record and must comply with all laws and regulations of the destination country. As Customs policies vary widely country to country you should contact your local customs office for further information if you are unsure. We like to remind our international customers that they are responsible for assuring that the product(s) ordered can be lawfully imported to the destination country for delivery.