Returns & Exchanges

At Terry Rich Australia, we are very committed to ensuring that you are 100% satisfied with your purchase. You can always return or exchange any item within 30 days from the purchase date.

All returns and exchanges must be in the original condition and packaging, with either full payment refund or exchange provided once the returned items are received. Products may be tried on for fitting only. Returns or exchanges will not be accepted if the item is not in original condition.  To return an item, simply post it back to us at your cost and we will cover the cost to ship the new item.

If the product provided is faulty, we will either provide a full refund, replace the product or provide you with store credit of 110%.

If you need to return or exchange, please contact our customer service staff via email on: